Privacy Policy

We value your privacy and want you to understand how we collect, use, and share your information. Here's a brief overview:

Information We Collect: We collect device information such as your IP address and browsing behavior using cookies and similar technologies. When you make a purchase, we collect personal information like your name, address, and payment details.

How We Use Your Information: We use your information to fulfill orders, communicate with you, and improve our website. We may also use it for marketing purposes with your consent.

Sharing Your Information: We share your information with service providers to help us operate our store and comply with legal requirements.

Changes: We may update this policy occasionally, so please check back for any changes.

Contact Us: If you have any questions or concerns about our privacy practices, please reach out to us at info@rigorer.com.

Return & Exchange Policy

1) You are responsible for selecting the appropriate items for your needs. 

2) Orders shipping may be subject to duties, taxes, customs charges, broker fees, etc. Customer is responsible to pay these costs directly.

3) If you can bring up the case in 30 calendar days after you receive the products, we will take it for granted that the order is with no problem, and should be officially closed. If there is a quality issue with an item, please send us the video/picture proofs within 30 calendar days. we will assist with following options:
option 1: we refund a certain amount to consumers depending on the quality problem (after discussing with our Customer Service. And you don't need to send back the products.

option 2: you send back the products, shipping cost paid by us. 

4) Items without quality issue, We do not accept returns or exchanges. If you insist of returning and refund. Shipping cost and tax will be paid by you. 

5) Please contact us before return.

Return Address: Xiamen Rigorer Sporting Goods Co., Ltd

Office Add: 9th Floor, 48 Guanri Road, Phase II Software Park, Siming District, Xiamen City, Fujian, China

PAYMENT METHOD

We currently accept the following payment methods: Visa, Mastercard, American Express, Discover and PayPal 

SHIPPING POLICY

1) For sneakers, we offer two options: fast shipping（7-10 calendar days) and standard shipping（12-18 calendar days). You can check the shipping cost when checking out. Tax will be shouldered by buyers if there is.

More details of sneaker's shipping fee as follows: 

2) For non-sneakers items, we offer standard free shipping (12-18 calendar days).

***Countries/areas which are not listed above can not be delivered. 

DELIVERY

Shipping addresses cannot be changed after the order has been placed or dispatched. 

Deliveries are made by third-party carriers contracted by us. Please note that specific carriers may require a signature upon delivery. All delivery times are estimates and are not guaranteed. Shipments may be affected by weather-related delays, carrier limitations or other events outside of our control.

After the package has passed over to the logistic party, the order will be considered a completed transaction. RIGORER will not be responsible for package loss and package damage due to the courier’s mishandling. We will assist customers in filing a claim with the courier, but the compensation will be subjected to the courier’s determination.

Please also note that you are responsible for complying with all applicable laws and regulations of the country for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.

Shipping is non-refundable for all forms of delivery failure. If your order cannot be delivered, it may be discarded by the local customs or returned back to us. Surcharges will be applied and in case the shipment is returned to us, we'll issue a refund according to our return policy and deduct all the return surcharges, tax, and duties occurred.